- All orders from ginzagyu.com are same-day deliveries, same-day pick-up, or pre-orders for a future date and time.
- Cut-off for the day depends on our closing time.
- All confirmed orders on ginzagyu.com are final and cannot be changed or cancelled.
- The delivery radius is set for 27 km, however, you can always choose to arrange your own delivery, for pick-up.
- Delivery fee is shouldered by buyer. Fees vary depending on your location, and time of the day. We use a third-party courier, rates are not set by us.
- All payments are settled via PayMongo, accepting all major credit cards and GCASH.
- ginzagyu.com reserves the right to cancel the order without refund or remedy to you, in cases where delivery is attempted by us, but was unsuccessful due to the reasons including but not limited to:
- Absence of the recipient.
- Inability to contact the customer through the provided contact information despite attempts by the delivery provider.
- Lack of appropriate or sufficient logistical/road access to deliver the order successfully.
- Lack of a suitable or secure location to leave the ordered items.
- No-show cancellations.
- Failure to receive the Order within ten (10) minutes from the time of delivery.